![]() ![]() ![]() If you delete your TeamViewer account without canceling your license, TeamViewer will still invoice you for your renewal fee.ĭon’t Put Up with TeamViewer’s Cancellation Policy, Try Splashtop Ticket submission prior to renewal is required in order to cancel a license.” “Regarding cancellation, please know that deletion of a TeamViewer account is not a cancellation of a license. Important: make sure you do NOT delete your TeamViewer account before canceling your subscription. Once you open a ticket, you will need to include information about wanting to cancel. You can view the full instructions on the methods of submitting a ticket to TeamViewer on this support article. To submit a ticket via the TeamViewer website, you need log into your TeamViewer account (the same account you used to initially purchase your license) at From there, click on Open a support request, then click New Support Ticket. This cancellation process makes it harder for you as a customer and makes it less likely you will drop your subscription. If you do not do this, TeamViewer will charge you for a renewal of your license. While you might expect to be able to click a button and pause your subscription without any problems, you actually need to send them a written message saying you are certain you wish to cancel your subscription at least 28 days before your renewal date. This is the crux of why they have so many complaints against them. TeamViewer does not let you cancel your remote desktop software subscription online. How Do I Cancel My TeamViewer Subscription?
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